Privacy Policy
1. Who we are
MJC Passive Fire Ltd is responsible for the personal information described in this notice. We are registered in England and Wales, company number 16708646.
Our address is Unit 16, Wolseley Trust Business Park, Wolseley Close, Plymouth, PL2 3BY. If you have any questions about your information, contact us at info@mjcpassivefire.co.uk or on 01752 922571.
2. Information we collect and why we use it
When you contact us, we use your name, contact details and enquiry to respond and, where requested, prepare a quotation or arrange the next steps. Information needed to take steps towards a contract or deliver it is used for those purposes. We also use appropriate information for accounting, legal duties, security and handling complaints. Security and ordinary business administration may rely on legitimate interests where appropriate and balanced against your rights.
If you provide a survey, Fire Risk Assessment or building photographs, we use them to assess your enquiry, plan the agreed work and maintain appropriate records. Please remove resident names and unrelated personal information where possible. We may keep relevant installation and remedial records to support the agreed service, legal duties and the handling of later queries or claims.
If you submit a review through our website, we use the name, email address and review you provide so that we can moderate and, where appropriate, publish it. We check reviews for authenticity, personal information and relevance using a consistent process.
3. Marketing
Marketing permission, if requested, is separate from a service enquiry.
4. Service providers and sharing
We use providers needed to operate the website and business, such as hosting, email and the services used for the agreed customer journey. Bear Media Southwest may access website information when providing authorised maintenance and support. Access is limited to what is needed for that work.
We may share information with professional advisers or public authorities where required or otherwise lawful. We do not sell personal information.
5. How long we keep information
We keep information for the time needed for its stated purpose, relevant legal requirements and the handling of queries or claims.
6. Security
Access to information is restricted to authorised people, and information is deleted or anonymised when no longer required. Completed sensitive documents are not stored at publicly accessible website URLs.
7. Your information rights
Depending on the circumstances, you can ask to access, correct or erase information, restrict its use, object to processing or receive certain information in a portable format. Where we rely on consent, you may withdraw it without affecting earlier lawful processing.
Contact us using the details above. We normally respond within one month; where an extension is permitted we will explain it.
You can complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint. You do not have to complain to us first.
8. Cookies and website choices
Our Cookie Policy explains the technologies used on the website and how to manage optional choices. Links on this website may take you to independently operated services with their own privacy information.
9. Changes to this notice
We will date this notice and update it when the actual processing changes.